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I placed my order three days ago, and
the WhoIs lookup shows that my domain is
active on your servers, but I can't get
my site to load on any browser. Why is
that?
Even when the WhoIs database displays
your domain as active on our servers,
sometimes the internet doesn't display
the site to all browsers in all parts of
the world immediately. For example: your
domain may be viewable in California
today while not showing up in Maryland,
but that usually gets resolved within 24
hours. It takes 3-5 days for the domain
to become active and resolved back to
our servers. This is true for all
hosting companies.
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I want my domain available to publish to
the same day. Is this possible?
Yes, we offer same-day domain service in
the form of a Unique IP. This numerical
address will be up the same day of your
order and publishable via FTP. In 3-5
days, the name you have chosen will
resolve within the WhoIs and World Wide
Web, allowing visitors to type that name
to get to your site.
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What happens to the numerical address
once my chosen domain name becomes
active?
If the numerical address is typed in a
browser after your domain name
resolves, they will STILL get
your site. The numerical address and
yourdomain.com are one in the same.
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Do you still charge the extra $2.00 per
month for the Unique IP even after the
numerical address resolves to my chosen
domain name?
Yes we do, since you still enjoy the
benefits of the Unique IP. The
difference between a Unique IP and a
regular domain is that a regular,
run-of-the-mill domain name needs to be
added to the WhoIs directory and
resolved back to our servers, while a
Unique IP is available in the form of a
numerical address the same day you order
it from us. Within a few days that
numerical address becomes
www.yourdomain.com
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What is the path to your perl server?
#!/usr/bin/perl
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Where can i access my web based mail
server without going through control
panel?
In the address bar of your browser,
enter www.yourdomain.com:2095. At the
prompt, enter your full email address
and your selected password. This is
where you must first set-up your email
via the control panel and set
preferences before it is activated.
Then, at the bottom of the resulting
page, click "Read Web Mail"
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Will your e-mail service work with MS
Outlook, Eudora, or other client based
e-mail programs?
Yes, no problem.
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How does the e-mail set-up to work with
MS Outlook?
Simply use mail.yoursite.com as POP and
SMTP. If you have problems using
mail.yoursite.com as your SMTP (outgoing
mail) server, use the SMTP server your
dial up or internet service provider
offers.
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You have just set-up my new account, why
can't I access my new control panel?
Your domain name is either new or being
transferred to our name servers. This
process takes 3-5 days to resolve back
to our servers. As soon as your site is
up and running (resolved), you will
receive an email from us.
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I have my client based e-mail configured
properly, why can't I access?
You must set-up your web based e-mail
first.
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I have uploaded my new index.htm page.
Why doesn't it show?
Our servers are set-up with an .html
index page. Just change your
index.htm file extension to index.html
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Why won't my Front Page forms work?
We probably need to give you special
Front-Page server extensions. Just send
us an e-mail to request Front-Page
extensions
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How do I transfer my domain name?
To transfer hosts, ask your registrar to
change the name servers to ours:
Primary DNS: ns1.crazyhosting4u.com
Primary IP: 216.29.194.213
Primary DNS: ns1.crazyhosting4u.com
Primary IP: 216.29.194.212
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How long does it take to set-up my
account?
Please allow 24 hours, although it has
been done at times as fast as 1 hour. If
you did not order an account with a
unique IP, your site will not be active
for at least 3 - 5 days, until the name
resolves. We will notify you when your
site is ready.
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Do you offer PHP support? MySQL
databases?
YES.
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Where can I get my site stats?
You will find extensive stats in the "Webalizer"
link in your control panel
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Can I have Sub-Domains set up under my
domain?
Yes. Most packages come with a preset
amount of sub-domains. Please be sure to
request to have these activated after
your site has resolved.
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Do sub-domains get FTP access?
Yes, FTP only- they do not get a control
panel
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Can sub-domains have e-mail addresses?
Yes- top level domain must set-up in
their control panel
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What will my sub-domain name look
like?
you.yourdomain.com
